Computer and Information Science

Information Technology Service Management

Information Technology Service Management

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    This text is a comprehensive guide to the management of IT services in organizations. It covers topics such as service strategy, service design, service transition, service operation, and continual service improvement. The book is designed to help IT professionals develop effective strategies for delivering high-quality IT services that meet the needs of their organizations. It is an essential resource for anyone involved in IT service management, including IT managers, service desk staff, and IT consultants.

  • Author(s) Bio

    Jeff is a seasoned cybersecurity professional with a decade of experience working in the defense industry. He has a Doctor of Computer Science with a concentration in cybersecurity, and holds several industry certifications including CISSP, PenTest+, and Network+. Throughout his career, Jeff has developed a passion for conducting research and development pertaining to cybersecurity tools. He thrives on staying at the forefront of the industry, constantly seeking out new and innovative solutions to keep networks secure. Despite his impressive credentials and extensive experience, Jeff remains dedicated to sharing his knowledge and expertise with others. He has a deep-seated love of teaching and takes great joy in helping others to better understand the importance of cybersecurity. Whether he is working with colleagues in the industry or sharing his insights with students and other learners, Jeff is a true cybersecurity professional who is committed to advancing the field and making the digital world a safer place for all.